Questions
How do I place an order? TOP
We offer two convenient ways to shop at Baby of Mine:
- Online at www.babyofmineboutique.com
- Email your order to order@babyofmineboutique.com. We will send a Pay Pal invoice detailing your order and the total amount owed to the email address you provide.
How can I track my order? TOP
You can check on the status of your order by clicking on the "Order Tracking" button on the home page of our website. You will need to enter your email address and order # in the spaces provided. You can view the status of your order, and if your order has already shipped, you will be provided with the tracking number for your shipment (if one is available). What methods of payment do you accept? TOP
Baby of Mine accepts the following methods of payment:
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We accept the following major credit cards: Visa, Mastercard, American Express, or Discover. We process payments online securely via Pay Pal, but you do not need to have a Pay Pal account in order to complete a purchase.
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Pay Pal
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Money order. This method will only be accepted as a last resort and for email orders only. We will consider your email order to be "pending" until money order is received.
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We do not accept personal checks.
What happens if an item I ordered is out-of-stock, backordered, or has been discontinued? TOP
We make every effort to ensure that the items listed for retail sale on our website are updated to reflect the item's correct availability status as provided by the manufacturer, but occasionally, items are abruptly discontinued or become "out-of-stock" without our knowledge. This is a very rare occurence, but it can happen. If an item you ordered is found to be unavailable or discontinued, we will either issue you a refund for the price of that item, or you may choose another item of equal or lesser value to replace the unavailable item, and we will refund you the difference in price, if any.
Backordered items are items which are unavailable until a later date. Popular items which have sold quickly are often backordered by the manufacturer, meaning they do not have any "on hand" or "in-stock" that can ship immediately. If you order an item that is on backorder, you can expect to wait a little longer for your item to be shipped and delivered. How do I cancel my order? TOP
Unfortunately, we do not accept cancellations for orders which have been placed and have already been processed by our billing department. On rare occassions, we may cancel your order if you contact us immediately after placing it, but we reserve the right to deny your cancellation request if your order has already been processed and/or placed with the manufacturer.
What is a "custom made" item? TOP
The majority of the items listed on our website are considered "custom made" items. Custom made items are items which are made upon order, meaning they are not pre-made, "in-stock" items that are produced in large quantities. Custom made items are unique and are not made until they are ordered, which means that they will require "creation" time in order to be completed prior to shipping. It is impossible for these items to ship immediately, unless the manufacturer or designer happens to have one on-hand in the exact same color, size, etc. that you need. Some items that fall into the "custom made" category are: pettiskirts, tutus, apparel, personalized or monogrammed items, hair bows, etc. For information on the estimated delivery time and our return policy for custom made items, please check out the "Shipping Info" and "Return Policy" pages on our website. What is an "in-stock" item? TOP
In-stock items are items which are produced in large quanitities by the manufacturer. The are usually pre-made and waiting to ship upon order. Some examples of "in-stock" items are diaper bags, gift baskets, shoes, hats, headbands, furniture, decor, toys, games, bibs and burp cloths, blankets, bedding, etc. How will my order ship? TOP
Many of our items are shipped from the designer or manufacturer directly to your doorstep. In most cases, your orders will ship via either UPS Ground or USPS Priority Mail. When can I expect my order to be delivered? TOP
Shipping and delivery times vary depending upon the nature of the item ordered. Items which are considered to be "custom made" can take up to three weeks to be completed prior to shipping. Items considered to be "in-stock" or "non-custom" ship within 2-3 days. Please click on the "Shipping Info" button on our home page to learn more about the differences between "custom" and "in-stock" items and for more details on our estimated shipping and delivery times. Is it possible to rush the shipment of my order if needed? TOP
Yes, in most cases, we can add a "rush" to your shipment in order to speed up the delivery time of your order. (Applies mainly to custom-made items only). In most cases, you will be given the option of adding "rush shipping" to specific items for an additional fee. If not, please contact us to have "rush shipping" added your order, and we will work with you and make every effort to honor your request. Please provide us with the specific date you need your item by so that we can determine whether or not your request is possible. Will all of the items in my order ship together in the same package? TOP
If you purchased multiple items, you may receive each item in a seperate shipment (unless the items ordered are from the same designer, brand, etc). We carry items from many different manufacturers, designers, and brands, and in most cases, the manufacturer or designer ships the item directly to your doorstep, so it is impossible to combine your items into one package prior to shipping. Because of this, you may receive the items you purchased in multiple shipments that are delivered at different times. Also, please remember that "custom made" items take longer to be delivered than "in-stock" items.
What is your return and/or exchange policy? TOP
We happily accept returns for qualifying items purchased from our boutique. Qualifying items include items that are considered "in stock", such as diaper bags, burp cloths, blankets, bibs, toys, etc. (Some restrictions apply). Items returned to us must have original tags, be unworn and unwashed, and include all original parts and/or accessories. All returned items are inspected for any signs of use or damage before a refund is issued. We can sometimes exchange an item for exact same item in a different size or color. If we dont have a different size or color in stock, we will issue you a refund for the price of that item instead.
NOTE:
- Original shipping charges will not be refunded.
- When returning an item it is the buyer’s responsibility to pay for all costs and fees associated with return shipping.
How do I return an item? TOP
You must contact Baby of Mine before returning any merchandise to verify that the item qualifies and is eligible for a return/refund. You must request a return/refund within 7 days of receiving your order. Baby of Mine does not accept returns or provide refunds on items which have not received a prior authorization or items that have exceeded the 7 day grace period. To request a return, please contact Baby of Mine for a return authorization code prior to shipping your item(s) back to us. Baby of Mine is not responsible for any items or orders which are returned to us without prior authorization, nor are we obligated to issue you a refund for the items. Please feel free to contact us if you have any questions about our return policies.
**Baby of Mine must receive merchandise which has been approved for a return or exchange within 14 business days.**
Please send authorized return claims to:
Baby of Mine Boutique
723 Copper Ridge Loop
Temple, TX 76502
Please include in your return shipment:
Returned item (with all original packaging, tagging, etc)
Customer invoice/package slip (included with original shipment)
***IF YOU RETURN AN ITEM WHICH HAS NOT BEEN APPROVED OR AUTHORIZED FOR RETURN BABY OF MINE IS NOT RESPONSIBLE FOR ITEM(S) NOR OBLIGATED TO PROVIDE A REFUND***
What items do not qualify for a refund? TOP
Any orders that are handmade, custom-made, or personalized/monogrammed are non-refundable and non-exchangeable. Most of the items on our website fall under this categorization DO NOT QUALIFY FOR A RETURN/REFUND/EXCHANGE. Feel free to contact us prior to making a purchase for more information on our return policy.
If you purchased an item in one of the following store categories, it most likely DOES NOT QUALIFY FOR A RETURN/REFUND/EXCHANGE:
- Posh Apparel
- Tutus & Pettiskirts
- Birthday Boutique
- Hats & Headbands
- Hair Bows & Accessories
- Pageant Apparel
- Personalized Items
- Diaper Cakes
- Maternity Apparel
- Maternity Tees
- Maternity Bottoms
- Mommy Bling
- Maternity & Nursing Bras
- Personalized Furniture or Room Decor
- Super Hero Capes
- Halloween Costumes
Some items not found in these categories may still be ineligible for a refund, depending on their nature and/or the manufacturer's return policy. For more details on our return policy, please click on the "Returns" button on the home page of our website.
How and when will I be issued a refund? TOP
Once we receive back authorized returned merchandise, we will first inspect it to make sure that there are no signs of use, damage, etc. If we determine the item's condition to be acceptable, we will forward your claim to our billing department for processing. Refunds are issued back to the same credit card or Pay Pal account that was used for the original purchase. We cannot issue refunds to a card or account that is different from the one used to make the original purchase under any circumstances. Please allow up to one billing cycle for credits and refunds to post to your account. |
